Refund policy
Last updated: 5 September 2026
At Sparkle Finds SA, we want you to be happy with your purchase. This policy explains how returns, exchanges and refunds are handled.
This policy should be read together with our Terms and Conditions and does not limit any rights available to consumers under applicable South African law.
1. Change-of-Mind Returns
Sparkle Finds SA does not accept voluntary change-of-mind returns.
Please therefore choose your items carefully before completing your purchase.
This does not limit any rights that may apply to qualifying transactions under South African consumer law, including applicable rights relating to electronic transactions.
2. Return Shipping Costs
Where a return is required because a product is defective, damaged, incorrectly supplied, or otherwise qualifies for a remedy under applicable South African consumer law, return shipping costs will be handled in accordance with those legal requirements.
Where a return is accepted for any other reason by prior agreement with Sparkle Finds SA, the customer will be responsible for the return courier costs unless otherwise agreed.
3. Non-Returnable Products
Subject to applicable consumer law, certain products may not qualify for returns or exchanges, including:
- Earrings that have been opened, tried on or worn, for hygiene reasons;
- Products that have been worn, used or damaged after delivery;
- Products that are no longer in their original condition;
- Personalised or custom-made products, where applicable;
- Gift cards or vouchers, where applicable; and
- Other products that cannot reasonably be resold for health, hygiene or other legitimate reasons.
This does not remove any rights a customer may have where a product is defective, unsafe, incorrectly supplied or does not comply with applicable consumer protection legislation.
4. Incorrect or Damaged Orders
If you receive an incorrect or damaged product, please contact us at sparklefindssa@gmail.com within 48 hours of receiving your order.
Please include:
- Your order number or proof of purchase;
- A description of the issue; and
- Clear photographs of the product and packaging.
We will review the matter and advise you regarding the appropriate replacement, exchange or refund, as applicable.
5. Defective Products
If a product is defective, please contact us as soon as reasonably possible.
Defective products will be dealt with in accordance with the Consumer Protection Act and other applicable South African legislation.
Depending on the circumstances and applicable legal requirements, you may be entitled to a repair, replacement or refund.
6. Exchanges
Sparkle Finds SA does not offer voluntary exchanges for change-of-mind purchases.
Exchanges will only be considered where a product is defective, damaged, incorrectly supplied, or where an exchange is otherwise required under applicable South African consumer law.
All exchanges are subject to the circumstances of the claim and, where relevant, product availability.
7. Refunds
Once an approved returned product has been received and inspected, we will notify you regarding the outcome.
Approved refunds will generally be processed within 5–7 business days.
Refunds will usually be processed to the original payment method unless otherwise agreed or required.
Please note that banks and payment providers may require additional processing time before the refunded amount reflects in your account.
8. Sale and Clearance Items
Change-of-mind returns or exchanges on sale, promotional, discounted, clearance or final-sale products are not accepted.
This does not affect any rights available to customers under applicable South African consumer law where an item is defective, damaged, incorrectly supplied or otherwise qualifies for a statutory remedy.
9. Online Purchases and Cooling-Off Rights
Certain online transactions may qualify for cooling-off or cancellation rights under the Electronic Communications and Transactions Act (ECTA).
Where these statutory rights apply, Sparkle Finds SA will process the cancellation or return in accordance with the applicable legislation.
Certain categories of goods and transactions may be excluded from these cooling-off provisions.
10. How to Request a Return
To request assistance with an eligible return, defective product, damaged order or incorrectly supplied item, please contact:
Email: sparklefindssa@gmail.com
WhatsApp: 073 109 1203
Please include your full name, order number or proof of purchase, product details and the reason for your request.
Where applicable, please also provide clear photographs of the product and its packaging.
Please do not return or courier a product to Sparkle Finds SA before receiving return instructions from us.
11. Contact Us
If you have any questions regarding returns, refunds or exchanges, please contact:
Sparkle Finds SA
Email: sparklefindssa@gmail.com
WhatsApp: 073 109 1203